CatholicCare Quality Policy

CatholicCare Canberra & Goulburn will make an assurance to the staff, volunteers, consumers and clients, stakeholders, carers, guardians and the general community that the organisation will:

• Continue to adhere to the mission statement.
  
• Continue to deliver to the Catholic Archdiocese of Canberra and Goulburn a service of high standard and one which is founded on Gospel values and the dignity of all people.
  
• Continue to adhere to the prescribed standards and professional guidelines as dictated by the discipline in question
   
• Continue to actively apply for new business to expand the organisation.
  
• Recognise the importance of highly professional and competent staff.  The organisation will continue to achieve this by careful selection and access to appropriate training.
  
• Ensure that the organisation remains financially viable.
  
• Ensure that the views of interested parties are effectively communicated and appropriately considered.
  
• Maintain a Quality Management System (QMS), in accordance with the requirements of ISO 9001:2000.
  
• Ensure that all interested parties will have an understanding of the QMS, will be adequately trained in its particulars, and the QMS is reviewed for suitability.  

Exclusions

CatholicCare seeks exclusion for design and development of products and calibrating of equipment Standard 7. ISO 9001 Standards. Any equipment used in programs is returned to the manufacturer for maintenance.

Quality Objectives

Our organisation is committed to the following objectives and outcomes:

Targets: Provision of quality services and advocacy for the Archdiocesan community

Outcomes: Services address the needs of consumers and the less advantaged

Targets: Identify new initiatives and obtain sustainable funding in the Archdiocese

Outcomes: Increase opportunities for the community and maintain viable contracts to resource programs

    Targets: Support our staff and volunteers through effective leadership and support

Outcomes: Staff and volunteers have access to systems and opportunities to achieve their goals

Targets: Maximise the safety of our work environment

Outcomes: Services take place in a safe environment

Targets: Monitor and improve the quality and efficiency of services

Outcomes: Consumers/clients benefit from best practice and continuous improvement to achieve their goals

Responsibilities and Outcomes

All employees of CatholicCare are responsible for implementing maintaining and continuously improving our QMS.  Through their efforts, they are contributing to the achievements of the CatholicCare mission founded on Gospel values and the dignity of all people, and the vision of CatholicCare to continue to be a leader in community care through:

• the ongoing development and implementation of innovative service models
• continuing to make a positive contribution to social policy
• advocacy and lobbying on behalf of disadvantaged service users